Refund Policy

At Ambrya Vastra, we aim to make every purchase a smooth and enjoyable experience. If your return is approved, we will process your refund according to the conditions outlined below.

When Is a Refund Issued?

A refund is issued only after the returned product has been received and inspected and the return has been approved by our team.

Products must meet the applicable return conditions before a refund can be processed.

Refund Eligibility

To be eligible for a refund:

• The return request must be submitted within the applicable return period.
• The product must be unused, unworn and in its original condition.
• Original tags, packaging and accessories must be intact.
• The product must pass our quality inspection.
• Proof of purchase or the relevant Order ID must be available.

Refund Method

For prepaid orders, approved refunds will generally be processed to the original payment method used to place the order.

For Cash on Delivery orders, we may request the customer to provide the necessary bank account or other payment details required to process an approved refund.

Refund Processing Time

Once a return has been received and approved, the refund will be initiated by our team.

After the refund has been initiated, the time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway or other financial institution.

Please allow the applicable processing time for your payment provider to complete the transaction.

Return Shipping Charges

Where applicable, return shipping charges may be deducted from the refundable amount for customer-initiated returns.

In cases involving a damaged, defective or incorrect product received from us, the matter will be reviewed by our team and an appropriate resolution will be provided.

Shipping Charges

Original shipping charges, where applicable, may not be refundable unless the return is due to an error attributable to Ambrya Vastra or otherwise required under applicable law.

Partial Refunds

A refund may be reduced or rejected if the returned product is not in its original condition, has been used, washed, altered, damaged or returned without the required tags and packaging.

Sale & Promotional Products

Products purchased during sale or promotional campaigns may have specific refund conditions. Please refer to the terms displayed with the relevant product or offer before making your purchase.

Refund Not Received?

If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please first check your bank or payment account.

If the refund is still not visible after the applicable processing period, please contact us with your Order ID and refund details so that our team can assist you.

Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. Cancellation requests are subject to the order’s processing and dispatch status.

Once an order has been dispatched, it may no longer be possible to cancel it and you may need to follow the applicable return process.

Need Help?

For questions regarding refunds, returns or cancellations, please contact:

Email: info@ambryavastra.com

Phone: +91 9560395086

Please include your Order ID when contacting us about a refund.